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Support & Troubleshooting

Get help with Tvix. Chat with us from the dashboard, report bugs, suggest features, find troubleshooting tips, and connect with the Tvix community on Discord.

Get Help

In-Dashboard Support Chat

Open the support chat widget in your dashboard to message the Tvix team directly. This is a separate chat from Chat with Memory. Ask account questions, report issues, and get fast responses without leaving the product.

Discord Community

Join 800+ members to discuss Tvix, get help, and share ideas.

Product Roadmap

See what's planned, suggest features, and vote on what gets built next.

Bug Reports & Feedback

Report bugs, share feedback, and track the status of your submissions.

FAQs

What AI agents does Tvix support?

Tvix supports Cursor, ChatGPT, Claude, Claude Code, Codex, VS Code, Poke, Gemini CLI, and OpenCode, plus plugins for [OpenClaw](/connectors/openclaw) and [Hermes](/connectors/hermes). For Claude Code, use the [Tvix Claude Code plugin](/connectors/agents/claude-code); MCP remains available as a fallback.

Is my data secure?

Yes. Tvix uses industry-standard encryption for data in transit and at rest. Your memories are private to your account and are never shared with other users or used for training.

Can I delete all my data?

Yes. You control deletion at several levels:

* **Memories**: Delete individual rows from the **Memories** table, or select multiple rows for bulk delete. See [Memory](/features/memory#deleting-memories).
* **Wiki documents**: Delete a single document from its page, or bulk-select rows in the Wiki Table View. See [Knowledge Wiki](/features/wiki#managing-wiki-documents).
* **All memories from a source**: Use the **Delete memories** action on the **Sources** page to remove every memory that came from that source (for example, all Slack memories). Disconnecting an integration only stops future sync; existing memories remain until you delete them.
* **Notion live-synced Wiki documents**: Use the Notion source card on the **Sources** page to remove synced Wiki documents. This removes documents created by Notion live sync, but does not remove one-time Notion file imports. If you keep Notion connected, future syncs can recreate source-backed documents. When prompted, you can also choose whether to remove synced documents that were edited in Tvix.
* **Entire account**: Message us from the in-dashboard support chat or email **[support@tvix.ai](mailto:support@tvix.ai)** and we will delete your account and all associated data.

How does automatic memory creation work?

When you interact with a connected agent or ask Chat in Dashboard to save durable context, Tvix processes the conversation to extract key facts, preferences, and decisions. These are stored as structured memories in a knowledge graph. See [How Tvix Works](/core-concepts/how-tvix-works) for details.

How do I reach the Tvix team?

The fastest way is to open the **in-dashboard support chat widget** in your [dashboard](https://tvix.ai/chat) and message us directly. Note that this is a separate chat from Chat with Memory. You can also reach us on [Discord](https://discord.gg/vHgtDd6UTK), email **[support@tvix.ai](mailto:support@tvix.ai)** for account issues, or **[help@tvix.ai](mailto:help@tvix.ai)** for product and setup questions.

Can I use Tvix with multiple agents at the same time?

Absolutely. All agents connected to the same Tvix account share the same memory pool. See [How Tvix Works](/core-concepts/how-tvix-works) for details on how context is shared across agents.

What happens if two agents write conflicting memories?

Tvix automatically detects conflicts and resolves them by prioritizing the most recent information. You can also manually delete conflicting memories from the dashboard.

Is there a free tier?

Yes. Tvix offers a **Free** plan and a **Pro** plan.

* **Free**: Connect agents, sync integrations, store up to **1,000 memories** and **200 wiki documents**, run **40 dashboard chats per month**, and use **1,000 MCP memory searches per month**.
* **Pro**: Higher limits including **5,000 memories**, **2,000 wiki documents**, **200 dashboard chats per month**, and unlimited MCP memory searches.

You can see your current plan and usage on the **Billing** tab in your [dashboard](https://app.membase.so), and upgrade or manage your subscription from there. Sign up at [app.membase.so](https://app.membase.so) and connect your first agent in under a minute.

Troubleshooting

My agent can't connect to Tvix

For Claude Code plugin issues, see the Claude Code troubleshooting steps below. For MCP clients:

1. Ensure the npx command is using the latest package version.
2. Restart your agent after updating the MCP configuration.
3. Check that your network allows outbound connections to `mcp.membase.so`.
4. If using OAuth, try logging out and re-authenticating.

Claude Code does not show Tvix commands

Confirm the plugin is installed:

```bash theme={null}
claude plugin marketplace add aristoapp/claude-tvix && claude plugin install tvix@tvix-plugins
```

If Claude Code is already open, run `/reload-plugins` inside Claude Code. Then run `/tvix:login` and verify the connection with `/tvix:status`.

I connected the wrong Tvix account in Claude Code

Run `/tvix:logout`, then `/tvix:login` and verify the account with `/tvix:status`. If the old account context is still visible in the current conversation, run `/clear` or start a new Claude Code session.

Memories aren't being created automatically

1. Verify the connection is active. In Claude Code, run `/tvix:status`; in MCP clients, check your agent's MCP status.
2. Ensure the conversation contains extractable information. Simple greetings may not generate memories.
3. Check the dashboard for any sync errors.

Search results are not relevant

1. Try rephrasing your search query with more specific terms.
2. Ensure the relevant memories exist in your dashboard.
3. If the issue persists, report it on [Discord](https://discord.gg/vHgtDd6UTK) or via [feedback](https://tvix.canny.io/feature-requests).

Contact

For urgent issues or account-related requests, email support@tvix.ai. For product and setup help, email help@tvix.ai. For general inquiries, use info@tvix.ai or join our Discord.

Email Support

Account and billing: **[support@tvix.ai](mailto:support@tvix.ai)**  
Product help: **[help@tvix.ai](mailto:help@tvix.ai)**  
General: **[info@tvix.ai](mailto:info@tvix.ai)**

Discord Community

Join 800+ members for discussions and live support.
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