Tvix
SupportGo to Dashboard

Support & Troubleshooting

Get help with Tvix. Email support, join Discord, and use these troubleshooting tips.

Get Help

Email Support

Account and product issues: **[support@tvix.ai](mailto:support@tvix.ai)** and **[help@tvix.ai](mailto:help@tvix.ai)**.

Discord Community

Join the community to discuss Tvix, get help, and share ideas.

Note: An in-dashboard third-party support chat widget is not part of the current app shell. Use email or Discord.

FAQs

What AI agents does Tvix support?

The Agents wizard includes Cursor, VS Code, ChatGPT, Claude Desktop, Claude Code, OpenClaw, Codex, Hermes, Poke, Gemini CLI, OpenCode, and generic MCP URL. Setup is MCP + Bearer for most clients; OAuth for ChatGPT and Poke; plugin config for OpenClaw (`execution-twin`). Dashboard Chat is separate from external agents — it uses your signed-in session, not an MCP agent token.

Cloud vs Tvix for Mac — which MCP URL?

**Cloud:** `https://api.tvix.ai/mcp`. **Mac / local:** `http://127.0.0.1:8000/mcp`. Agents must hit the same API where your memories live. See [Tvix for Mac](/getting-started/tvix-local).

Is my data secure?

Tvix uses standard encryption for data in transit (HTTPS in production). Memories are scoped to your account/org. Review your deployment’s auth and database practices for production.

Can I delete all my data?

Delete individual memories from the Memories table and manage wiki notes from Wiki. Disconnecting a Source stops future sync but does not wipe past memories. For full account deletion in a hosted deployment, email **[support@tvix.ai](mailto:support@tvix.ai)**.

How does automatic memory creation work?

Connected agents call `capture_memory` when they detect durable context. Chat can do the same. Integrations sync artifacts that ingestion pipelines may promote into memories (for example calendar events).

Can I use Tvix with multiple agents at the same time?

Yes. Agents on the same account share Memory and Wiki via MCP / the API.

Is there a free tier / Billing tab?

The backend exposes org billing metadata (`/api/v1/billing`), but the current Settings UI does not include a Billing tab or Pro upgrade flow. Treat published Free/Pro marketing limits as not fully productized in this codebase unless you add them.

Troubleshooting

My agent can't connect to Tvix

1. Confirm the MCP URL matches your deployment — production `https://api.tvix.ai/mcp`, Mac/local Bearer `http://127.0.0.1:8000/mcp`.
2. Confirm the Bearer token from Agents is present in headers (except ChatGPT/Poke OAuth and OpenClaw plugin).
3. For OAuth clients on Mac, tap **Enable remote agents** in the ChatGPT/Poke wizard (or `start-mcp-tunnel`), then use the wizard’s HTTPS URL.
4. Restart the client after updating MCP config.

Claude Desktop skips tvix / File is not defined

Claude Desktop only accepts stdio MCP entries in `claude_desktop_config.json`. Use the `npx mcp-remote` config from the Agents wizard (not a bare `url` + `headers` block). Requires **Node.js 20.18.1+** — Node 18 crashes with `ReferenceError: File is not defined`. See [Claude Desktop](/connectors/agents/claude-desktop).

ChatGPT says the MCP URL is unsafe

ChatGPT only accepts public HTTPS. On Tvix for Mac / local: **Agents → ChatGPT → Enable remote agents**, then copy the HTTPS URL. See [ChatGPT](/connectors/agents/chatgpt).

Agents page never shows Connected

Heartbeats fire when the MCP client initializes or calls a tool (or when OpenClaw pings `/api/v1/agents/heartbeat`). Reload the client after pasting config. Reconnecting an existing MCP client updates `last_seen` rather than creating a new row — the wizard now detects that. You can also click **I've finished setup**.

Memories aren't being created

1. Check Agents → connections for recent tool activity (`capture_memory`).
2. Ensure the conversation contains durable facts, not only greetings.
3. Check API / worker logs if sync integrations are involved.

Search results are not relevant

1. Rephrase with more specific terms.
2. Confirm the memories exist under Memories.
3. Try `search_wiki` as well when looking for notes.

Contact

Was this page helpful?